Netflix is now become an integral part of the entertainment routine. Netflix users enjoy streaming its vast collection of movies, shows, documentaries, and original content. However, like any other digital technology platform, it’s common for Netflix to encounter error codes like 11800, ui-800-2, and many more. One such new notable error encountered by its users is Netflix error U7353-5101-4. Helping users resolve this issue is my top priority so that you can enjoy accessing your favorite shows and requesting movies.
As the digital platform spreads, so does the user’s error experience. Understanding the basic causes for errors, such as F7111-5059 and U7353-5101-4, empowers users to troubleshoot these errors more effectively. The knowledge of the root cause of the occurrence of errors on digital platforms often points towards specific troubleshooting measures, like resetting the network, updating the app, and many more.
In the below post, I will help you know the root causes of Netflix error U7353-5101-4 with a comprehensive troubleshooting guide. Additionally, you will also get details for the customer support number for more personalized help.
In This Article
What Does Netflix Error U7353-5101-4 Mean?
Based on Netflix’s official website data, I can say that, as a Netflix user, you often encounter the error code U7353-5101-4 on your Windows 10 computer or tablet. This error code is mainly accompanied by the error message:
“Whoops, something went wrong…
We’re having trouble playing this title right now. Please try again later or select a different title.”
This error message indicates that the information stored on your computer or device must be refreshed. Therefore, to resolve this issue, users can reset their Netflix account. But before that, go through the major causes that can lead to the occurrence of the Netflix error U7353-5101-4.
What Causes Error Code U7353-5101-4 on Netflix?
There can be many reasons that can lead to the cause of Netflix error code U7353-5101-4. But, in the below pointers, I am sharing the possible causes for the occurrence of the error code U7353-5101-4.
- Outdated Netflix App: You must ensure that you are accessing the latest version of the Netflix app, browser, or device. Because outdated versions can lead to compatibility issues, resulting in error codes like U7353-5101-4.
- Corrupted Silverlight Installation: The Microsoft Silverlight plugin is a technology on which the Netflix app relies for streaming content. A corrupted or outdated Silverlight installation can also cause errors and glitches, like U7353-5101-4.
- Browser Extensions or Add-ons: If you have enabled extensions or add-ons on your web browser, it may interfere with the Netflix streaming service.
- Configuration Issues: Ensure you are operating system and graphics drivers settings with the latest version. Check device or system settings for pending updates.
How to Fix Netflix Error U7353-5101-4?
It’s time to resolve the error code U7353-5101-4 from your Netflix accounts. I have mentioned various troubleshooting steps to help you eliminate the Netflix error U7353-5101-4 from your respective accounts.
Based on the error message, the main and uttermost thing about this error code is that your Netflix account needs to be refreshed. Hence, the first solution I suggest is to reset your Netflix account. If that doesn’t work, proceed with the next measures.
1. Reset the Netflix Account
Before proceeding with resetting your Netflix account, you must note that it will delete all your saved data from your Netflix account. If you want to reset your Netflix account and eliminate the Netflix error U7353-5101-4 from your devices, follow the steps below.
- Open the Start menu and click Settings.
- Click Apps.
- Scroll down and click Netflix.
- Click Advanced options.
- Under Reset, click Reset.
- Try using Netflix again.
After resetting your Netflix account, if you still encounter the error code U7353-5101-4, scroll down and try other measures to resolve it.
2. Update the Netflix App or Browser
Outdated versions might cause issues and errors, like U7353-5101-4, on the Netflix streaming services. Follow the below steps to update the Netflix app on different devices.
On iOS Devices
- Access the App Store application.
- Click on your profile icon situated in the upper-right corner.
- Scroll through the page and select Updates.
- If there is an available update for the Netflix app, press the Update button adjacent to it.
- If prompted, input your Apple ID password.
- Launch the Google Play Store application.
- Select the three lines located in the top-left corner.
- Choose “My apps & games.”
- Navigate to the “Updates” section.
- If there is an update for the Netflix app, tap the “Update” option next to it.
On Streaming Devices
- Navigate to your device’s home screen.
- Locate and click on the Netflix app.
- If there is an available update, many devices will display a prompt.
- Proceed by following the on-screen instructions to complete the app update.
3. Clear Caches or Cookies
You must regularly clear caches and cookies from your Netflix account. It will help you stream your favorite content on the Netflix service without any errors and glitches. If you are finding difficulty in removing the caches and cookies from the Netflix app, scroll down and find the steps for the same for different devices.
On iOS Devices
- Access Settings > General > Storage & iCloud Usage.
- Select Manage Storage.
- Locate and tap on Netflix from the list.
- Choose between Offload App or Delete App.
- If you opt for the Offload App, you can reinstall it later, and your cache will be cleared.
- If you choose Delete App, you must reinstall it and download your content.
- Access Settings > Apps.
- Locate and tap on Netflix.
- Select Storage.
- Tap Clear cache.
On Streaming Devices
- Navigate to your device’s home screen.
- Locate and select the Netflix app.
- On many devices, you can find an option to clear the cache within the app’s settings menu.
- Follow the on-screen instructions to complete the cache-clearing process.
4. Disable Browser Extensions
The steps to disable browser extensions vary slightly depending on the browser you are accessing. I am sharing steps to disable browser extensions for Google Chrome. Adhere to the below steps and eliminate Netflix error U7353-5101-4.
- Launch Chrome.
- Click on the three dots situated in the top-right corner of the window.
- Choose “More tools” > “Extensions.”
- Toggle the switch next to the extension you wish to disable to the “off” position.
5. Reinstall Microsoft Silverlight
The steps below can help you reinstall Microsoft Silverlight on your respective browser. This might help you stream Netflix services without encountering the error code U7353-5101-4.
- Close all browser sessions.
- Go to the Microsoft Silverlight download page.
- Click the Install Now button.
- If prompted, click Save File.
- Double-click the Silverlight installer file to start the installation process.
- If prompted, click Yes to allow the installer to change your device.
- Follow the on-screen instructions to complete the installation.
- Once the installation is complete, restart your computer.
6. Check Systems Graphic Drivers
Make sure your graphics drivers are up to date. To do this, visit the website of your graphics card manufacturer and download the latest drivers.
7. Restart your Device
Restart your computer or device to fix temporary glitches. This can often resolve problems with Netflix. You can also follow the below steps to restart your Netflix streaming device.
- Save any work you are doing.
- Close all open programs and windows.
- Click the Start menu.
- Click the Power button.
- Select Restart.
- Wait for your PC to restart.
- Once your PC has restarted, try reaccessing Netflix.
Contact the Netflix Customer Support Team
Netflix’s support options and features may vary based on your region. Always use official channels and avoid sharing sensitive information through unofficial means. US residents can make a direct call by dialing 000 800 040 1843. Worldwide users can reach the Netflix support team by visiting their official Help Centre page.
I know stumbling errors like U7353-5101-4 on the Netflix streaming service can be frustrating. But, with proper guidance and correct troubleshooting steps, you can eliminate it from your account. You can erase Netflix error U7353-5101-4 from your account by resetting the Netflix app, clearing caches, updating the app, disabling browser extensions, and contacting Netflix’s support team. I have mentioned all the steps for troubleshooting measures in the above post.
In addition, you can also get contact information for the Netflix support team to get more personalized help. If you find this post helpful, you can share your opinions in the comments section.
Frequently Asked Questions
1. What causes Netflix error U7353-5101-4?
The error code U7353-5101-4 on Netflix basically means that your Netflix account needs to be refreshed. This error code might occur due to an outdated app version, enabled browser extensions, and not clearing caches and cookies.
2. How do you fix Netflix error U7353-5101-4?
You can resolve error code U7353-5101-4 from your Netflix account by resetting the Netflix app, updating the app, clearing caches, disabling browser extensions, reinstalling Microsoft Silverlight, and contacting customer support.
3. Are Netflix error codes U7353-5101-4 and M7353 5101 4 same?
Netflix error code U7353-5101-4 means that your Netflix account needs to be refreshed. In contrast, Netflix error code M7353 5101 4 suggests that an extension on your browser preventing Netflix from streaming. Therefore, both the error codes differ from each other.
4. What is error code s7353 5101 on Netflix?
The error code s7353 5101 on your Netflix account also indicates that the information stored on your device for Netflix needs to be refreshed.