Instagram creates a hub for your memories that you love to share with your loved ones. It helps to create a strong bond and connects you with the audience. Whether you have a business account or a personal account, you update your moments and highlights to boost your reach. To engage with the audience, interact with them in the messages. You can enhance the use of DMs on Instagram by learning How to Use Instagram Quick Replies to Increase Engagement.
Instagram is the trending social media application that users love to access every day. You can spend hours and hours on Instagram to enjoy scrolling on the feed, reels, or the discovery page. However, you have to follow a different strategy to show amazing customer service when it comes to business. After all, customers love to get quick replies
If you want to know more about using Instagram DMs to stay connected with the customers, go through the entire article. Hold your phone and enhance your communication process with the customers.
In This Article
What Does Instagram Quick Replies Mean?
Instagram Quick Replies mean when you respond to the queries of the customers through Instagram DMs. To respond quickly to the questions of the customers, Instagram is helping you with the quick replies feature to give instant solutions to the customer queries.
Quick Replies on Instagram are set to respond to the most frequent requests raised by the customers. It is adjusted in the Direct messages, and automatic answers are set to respond to the questions of the customers.
Note:- Quick Replies on Instagram works only for the Business account. Personal accounts and Creator accounts cannot use this feature.
You can set the responses according to the most frequently asked questions like; price of the product, Contact information, services you offer, or any other thing. It is one of the amazing features that help you create a hassle-free experience while handling the business account. You can set crisp and clear answers to remove the confusion in customers’ minds.
How To Use Instagram Quick Replies?
Once you understand the meaning of Quick Replies, let’s get started with using Instagram Quick Replies. Go through the steps below-
Step 1: Click on Three Horizontal lines
- Open the Instagram application.
- Enter the login details of your business account.
- Go to the top of the screen and click on three horizontal lines.
Step 2: Click on Business Option
- Now, navigate through the Settings page.
- Click on the Business icon.
- Finally, tap on the Quick Replies icon.
Step 3: Click on the + icon
- A new page will appear on the screen.
- Click on the + icon and create the Quick Replies.
- If you have already created the Quick Replies, then they will be shown on the Quick Replies page.
Step 4: Add Quick Reply
- A new page will appear on the screen.
- Now, fill in the Message icon you want to send to customers.
- Then, add a Shortcut for the message. It helps you to show a Quick Reply when the Shortcut is typed.
Step 5: Convert a DM into Quick Reply
- Go to the DMs icon.
- Open the DM and hold on to the DM.
- A Message will appear on the screen. You will see three options: Unsend Message, Copy Text, and Save Quick Reply.
- Click on the Save Quick Reply icon. You can also do the editing to this message.
- Finally, save it, and that’s it.
Step 6: Reply to a Message on Instagram With Quick Reply
- Open a DM of the Customer.
- On the Typing bar, type the Shortcut of the message you have created.
For example, You have created the Shortcut as Contact, Offers, Price, Services, or any other.
- You will see the Three Dot embedded in the square box beside the Send icon.
- Click on the Three Dots.
- A saved Quick Reply message will appear on the Send bar icon.
- Finally, tap on the Send icon.
Note:- You can give a Quick Reply only to the DMs. If you want to give the reply in the comments, the Quick Reply feature does not work there.
If you want to edit or delete the Instagram Quick Replies, go through the following steps-
- Open the Instagram application.
- Go to the top of the screen and click on three horizontal lines.
- Click on the Settings and navigate through the Settings options.
- Tap on the Quick Replies icon.
- Click on the message to edit.
- A new page, Edit Quick Reply, will appear on the screen.
- Make the necessary changes and finally save your changes.
- To delete the Quick reply, go to the bottom of the screen and click on Delete Quick Reply.
Wrapping Up
So this was all about how to use Instagram Quick Replies. Now, enhance your customer service with this amazing feature. You can save your time and give instant replies to the customers. If you have not tried this feature yet, try it now and share your thoughts in the comment section. Stay tuned for all the exciting updates.
