How to Fix Wiz App Not Working | Causes & Fixes

Smart lighting has become a trend nowadays. There are so many players in the fray, and one of the leading players is Philips Wiz Lights. Philips Wiz lights are an easy, simple, and convenient way of entering the smart light industry. The Wiz app no doubt offers tons of features. However, it can, at times it can develop certain complications and bugs, which lead to errors like Wiz App not working. Once you encounter such an error, do you know how to fix it? Stick around to know. 

If you are looking for smart lighting, Wiz is the name you should opt for. It is an affordable smart lighting solution. No other smart lighting offers you the services that Wiz offers you at such cheap rates with so much consistency. The units are pretty decent and add value to your space. So Wiz light is the go-to object if you are looking for smart lighting options. 

In this article, we are primarily concerned with the issue of Wiz App not working. If you want to know the ways and methods of fixing Wiz App not working. Stay around to know in detail. 

Why is Wiz App Not Working?

As such, there is no definite and certain cause that can lead to the Wiz app not working. But following are some of the possible causes that can lead to this error. 

1. Inadequate Router Range: When the connected bulb is not in the range of the Wi-Fi. The app becomes unresponsive, thereby leading to the Wiz app not working. 

2: Channel bandwidth: 2.4GHz channel bandwidth is what the Wiz app works at. If you connect it to any other bandwidth, it won’t work. 

3. Corrupted Cache: After a certain point of time, the cache gets corrupted, leading to the Wiz app not working. 

4. Outdate Version of the Wiz App: In case there is an updated version of the Wiz app available. You might face problems in the working of the Wiz app version you are using. 

How to Fix Wiz App Not Working?

Like any other app, the Wiz app is not error-free; therefore can develop certain errors like Wiz App not working. In such a case, you can follow the given methods to fix this issue. 

1. Check the Router Range

As and when the connected bulbs get outside the range of the Wi-Fi, the apps become unresponsive. In such a case, the first thing you need to do is to check the router range and ensure that all the devices connected are within the range of the router. 

Note: Although the said issue is not directly linked to the app, you might still be unable to access the light in such a situation. 

2. Recheck the Channel Bandwidth

Connect the 2.4GHz channel with the lights after accessing the router Settings.  It is the only channel configuration you will be able to use the application to access the smart light. 

Note: Updating the channel configuration might switch your channel to 5.0GHz, which is not compatible with the smart lighting. 

3. Clear Wiz App Cache 

In case the router and the configuration are alright, the next fix that you need to resort to is to clear the Wiz app cache. After a certain point in time, the cache becomes corrupted and starts interfering with the working of the app, thereby leading to errors like the Wiz app not working. So it is advisable to clear the Wiz app cache to fix this error. 

4. Cycle Airplane Mode 

Another viable and effective way of fixing the Wiz app not working is to cycle Airplane mode on and turn it off after a few minutes. This will limit minor network errors. Once you turn off the airplane mode, it will take a while to connect to the network. Once you get it back, you can check if the issue is resolved or not. 

5. Remove VPN

To do away with geographical barriers, many users use VPNs. In case you are one of those who use VPN. VPN starts interfering with the working of your operating system and apps. In this case, a VPN could be the spoiler, so it is advisable to disable VPN to fix the Wiz app not working. 

6. Update Wiz Application

Check the version of the Wiz app you are using. In case you are using an old and outdated version of the Wiz app. Update your Wiz app to the latest and updated version of the Wiz app. Updating the Wiz app might help you to fix the error like the Wiz app not working. 

7. Hard Reboot Your Mobile Device

Manu users have reported that hard rebooting the device has helped them to fix several issues, like the Wiz app not working. Hold down the power button and then your mobile device back on after waiting for a few minutes. A hard reboot is one of the tried and tested methods to fix minor bugs and glitches. 

8. Pair Smart Lights Again

At times, there can be certain communication glitches that can lead to the Wiz app not working. In such a case, you need to reset the smart lights first and then pair them with the mobile application again. It will help you to fix the issue. 

9. Contact Wiz Customer Support

If none of the above fixes works for you. The last option you are left with is to contact Wiz Customer Support. They will guide you through and help you to resolve the issue. Contact Wiz Connected support and describe your problem in the box given. For technical support and warranty, contact Wiz Customer Support at 1-800-555-0050 and through 24×7 In-app chat support.

Wrapping Up

As such, there is no certain or definite reason for the Wiz app not working. However, it can be the outcome of any of the possible reasons mentioned. The good thing is that you can fix the issue by following the standard ways of fixing it mentioned in the article. You can go through the article to know in detail. 

I hope this article will be of some help to you. In case something is missing, you can let us know by writing in the comment section. We also look forward to your valuable feedback. You can visit our website for content like this and much more. 

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