More and more companies nowadays are using business phone systems to handle their incoming and outgoing business calls. They know the importance of having an effective communication system to keep their businesses afloat and become globally competitive. This will allow their customers to get in touch with them to order, follow up on delivery dates, or resolve complaints about its products and services.
Using business landlines to handle your company’s communications will give you many benefits even if your business is small or just starting up. Telephone systems used by small businesses enable efficient and convenient communication, whether internal (within the company) or external (between the company and customers). Below is the list of benefits of having a phone system.
Improved Internal Communication
Internal communication within the company is greatly enhanced with the use of phone systems. Different departments within the company are able to easily coordinate with each other with just the touch of a button. Larger corporations may assign key personnel with their phone units. A person only needs to dial in the local code of the person he wants to talk to.
This way, communication between the company’s top managers and their staff can be done smoothly even without the manager’s presence. Business phone systems enable managers to effectively communicate with a large group of their staff through conference calls. More advanced systems will even let managers conduct virtual meetings with staff just as if they are physically at the same place.
It also has the facility to screen incoming and outgoing calls. This is important in a business as it prevents personnel and staff from using the communication lines for their personal and non-business matters.
Improved External Communication
External communications are also greatly enhanced, especially if the company uses one or more toll-free numbers that allow the customers, suppliers and other business associates to contact the company without having to shoulder the cost of the calls. With the use of telephone systems, a potential customer only needs to remember and dial one or two toll-free numbers, and he/she will be transferred to the company’s different departments to address whatever concerns the customer may have.
A customer can dial to order products and services, know about company updates, follow up on product deliveries, or have problems concerning products resolved. Likewise, suppliers can also call the company up for business-related transactions. For large corporations with many branches, business landlines will allow customers to reach the desired departments, no matter where it is geographically located.
Business landlines will also allow the companies to keep track of calls even if it is past office hours. This is through the automated attendant feature, which provides customers with instructions to leave their messages. Company personnel can review the messages and prioritise them for later follow-ups. Being contacted by your customers will increase patronage to your company, which will eventually lead to more profits.
Many business experts would agree that communication is the key for a business to have thriving success. Effective and efficient communication will lead to a better-coordinated company which its customers can easily reach.