Why Can’t I See My Messages on Instagram: Reasons & Fixes Explained!

why can't see my messages on Instagram

Instagram messages is the easiest way to chat with your friends on the platform. You can find your Instagram messages in the DM section of your page. Recently, users have been complaining that they are unable to view their messages. To learn, why can’t I see my messages on Instagram, go through this blog thoroughly.

Instagram messages is a fun way to have one-to-one or group conversations on the platform. You can send pictures, videos, and text messages in the messages as well. While it is quite easy to navigate in the DM section of your Instagram, it can be bothersome if you can’t find the messages on Instagram.

So, without further ado, let’s dig in to learn why can’t I see my messages on Instagram and how to fix the glitch.

Why Can’t I See My Messages on Instagram?

Why Can't I See My Messages on Instagram?

It can be quite bothersome to not be able to view your messages on Instagram. Before we dive in and learn about the ways to fix the issue. It is time to know, why does the error occur in the first place. In the guide below, I have mentioned the reasons for the glitch.

  1. Technical bug in the Instagram app: There might be a technical bug in your app which hinders viewing messages on the platform.   
  2. Server down: Instagram server being down can be another reason for not being able to see messages on the platform. You can check on Downdetector about the status of the site. 
  3. Unstable Internet Connection: If you are not connected to a stable internet, you will likely face the issue of not being able to view messages on Instagram.
  4. Outdated Instagram App: If you are not using the latest version of the Instagram app, you will face the issue of messages on Instagram.
  5. Excessive Stored Cache: If your device has been storing excessive cache files, it means you are likely to face glitches on your Instagram app. One such glitch is not being able to see or check your Instagram messages.

How to Fix Can’t See Messages on Instagram?

It can be quite annoying to not be able to see Instagram messages, but you don’t have to worry. I am here to help. Now that you are aware of why can’t I see my messages on InstagramIn the below-mentioned guide, I will explain the fixes to resolve the issue.

1. Checking Your Internet Connection

how to fix Instagram videos not playing error

Poor internet connection or unstable internet can be the reason why you are not able to see Instagram messages on the platform. So, make sure you are connected to a stable and good internet connection. Switch from WiFi to cellular data or vice versa and check if it resolves the issue. To check your internet connectivity, follow these steps:

  1. Turn off Wi-Fi and mobile data.
  2. Wait for a few seconds.
  3. Turn them back on and then check if the issue is resolved.

2. Updating The App

how to fix Instagram videos not playing error

An outdated Instagram app can be another reason why you are facing glitches. You need to update your app to the latest version to resolve the issue. New updates on Instagram fix the temporary bugs on the platform. To update the Instagram app, you need to follow the given steps.

  1. Head to the Google Play Store or App Store on your device.
  2. In the search bar above the screen, type in  Instagram.
  3. Click on the update option located next to Instagram.
  4. Once done, head to the Instagram app and check if the issue is resolved.

3. Logging Out And Then Logging Back In

why can’t I send messages on Instagram

You can also try another method of logging out of your account and then logging back in. Many a times, this method has been effective in resolving the issue. In order to log out of your account, follow the given steps.

  1. Launch the Instagram app on your device.
  2. Head to your profile.
  3. Tap on the three horizontal lines located at the top of the screen.
  4. Click on Settings & Privacy options.
  5. Scroll down the page and log out of your account.
  6. Once logged out, provide your credentials and log back in and check if the issue has been resolved.

4. Check Server Status

why can’t I send messages on Instagram

Sometimes, after trying all the methods, the glitch of not being able to see your messages can still occur. It could be because the Instagram server might be down. To check whether the Instagram server is down, you need to navigate to the Downdetector website. Downdetector website is a popular website that gives updates about real-time outages on popular websites.

5. Clear Cache

How to Fix ‘This Song is Currently Unavailable on Instagram’

Cache on your device is an excessive stored files that can hinder the proper functioning of the Instagram app. You should regularly clear cache files so that your app can function smoothly on your device. In order to clear cache on your device, you need to go to your device’s settings, search for Instagram’s app, and clear the cache.

6. Reinstalling the Instagram App

How to Fix ‘This Song is Currently Unavailable on Instagram’

There is one more method that you can try to resolve your issue of not being able to check your Instagram messages, i.e. reinstalling your Instagram app. The temporary issues in your app can be resolved with this method. To reinstall your Instagram app, follow the given steps.

  1. Navigate to your phone’s settings.
  2. Search the Instagram app and tap on it
  3. Tap on uninstall. 
  4. Once the app is uninstalled, navigate to the App Store or Google Play Store on your device. 
  5. Type in Instagram and download the app. 
  6. After installing the app, log in to your account and check if the issue is resolved.

Wrapping Up

Instagram is known for its latest updates and user-friendly features. However the platform also faces timely glitches that hinder the functioning of the app. I hope all your doubts regarding why can’t I see my messages on Instagram are clear. Now don’t forget to share it with your friends.

For more trending stuff on Technology, Social Media, and Gaming, keep visiting Path of EX. For any queries, comment below, and we will get back to you ASAP!

Frequently Asked Questions

1. Why can’t I see my Instagram DMs?

The error could be caused by an unstable internet connection or temporary glitches on Instagram app.

2. Why are my messages not showing on Instagram?

The poor Internet connection. Corrupted cache files of the Instagram app can be the cause.

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