How to Fix LG TV Keeps Disconnecting From WiFi? 15 Quick Fixes

Wifi Disconnecting; How to Fix LG TV Keeps Disconnecting From WiFi

LG has become a prominent technology player in the ever-evolving smart TV world. It offers its users advanced features and seamless connectivity. However, being an LG user, one persistent problem you might encounter is that the LG TV keeps disconnecting from WiFi. This problem can probably frustrate you as it hinders you from accessing your favorite shows and programs on the streaming device. 

To resolve the LG TV WiFi dropping issue, you must begin by checking the basics – ensure that your WiFi network is stable and that other devices can connect without issues. If the problem persists, examine the TV’s WiFi settings, verifying that it is connected to the correct network and that the password is entered correctly. Sometimes, a simple reconnection might solve the problem.

The below post will help you understand the potential problems and proven solutions to fix the LG TV keeps disconnecting from WiFi issue. I have detailed all the steps for each method for your better understanding and guidance. 

Why Does LG TV Keeps Disconnecting From WiFi?

Wifi on TV not working; How to Fix LG TV Keeps Disconnecting From WiFi

Many reasons can be responsible for repeatedly disconnecting the WiFi from your LG TV. The main possible reasons are software glitches, unstable DNS server, internet version issues, incorrect date and time, outdated LG software, etc. 

I am mentioning all the possible reasons in the below points so that you can easily understand the root causes responsible for LG TV disconnecting from WiFi. 

  1. Software Glitches: Malfunctioning of the TV’s internal software, causing unexpected behavior or display errors.
  2. Unstable DNS Server: Issues with the server responsible for translating domain names into IP addresses, leading to slow or failed internet connections.
  3. LG Services Country Restrictions: Geo-location limitations prevent access to certain LG services on the TV.
  4. Time and Date Errors: Discrepancies between the TV’s clock and the actual time, disrupting program scheduling and reminders.
  5. Internet Protocol Version Compatibility: Conflicts between the TV’s supported IP protocol version and the network’s protocol hinder connectivity.
  6. Quick Start+ or SIMPLINK Feature Malfunction: Problems with the features that enable standby power consumption and device control, affecting energy efficiency and functionality.
  7. 5.0 GHz Network Band Issues: Difficulties connecting to the 5.0 GHz Wi-Fi network, potentially due to range limitations or interference.
  8. Outdated LG TV webOS Software: Lack of the latest software updates, causing compatibility issues and security vulnerabilities.
  9. Network Router Interference or Poor Signal: Weak or obstructed Wi-Fi signal from the router, hindering internet connectivity.
  10. Faulty LG TV Wi-Fi Module, Cable, or Connector: Damage or malfunction of the internal Wi-Fi components, preventing wireless connection.
  11. Interference from Connected USB Devices: Disruptions caused by connected USB devices affect the TV’s performance and stability.

How to Fix LG TV Keeps Disconnecting From WiFi?

A TV Remote; How to Fix LG TV Keeps Disconnecting From WiFi

You must first soft reset your TV to fix the LG TV WiFi disconnecting issue. If this troubleshooting measure is not able to resolve your LG TV WiFi issue, then you must try other methods, such as changing the location of LG TV services, changing DNS server settings, and setting the date and time manually. There are other methods as well that will help you in eliminating the LG TV keeps disconnecting from WiFi issue. 

Scroll down to the below sub-headers that will help you guide through the measures in detail and help you follow the instructions step-wise. 

1. Power Cycle the LG TV

Power cycling, also known as a soft reset, is a simple yet effective troubleshooting method that can resolve various issues with Smart TVs, including app crashes, sluggish performance, and black screens. Here’s a step-by-step guide on how to power cycle your LG Smart TV:

  1. Turn off your LG TV. 
  2. Unplug the power cord from the wall outlet. 
  3. Wait for about 30 seconds. 
  4. Firmly reinsert the power cord into the wall outlet and reconnect it to the LG TV.
  5. Turn on your LG TV using either the remote control or the physical power button on the TV.

2. Change DNS Server Settings

DNS server; How to Fix LG TV Keeps Disconnecting From WiFi

If your LG Smart TV’s Wi-Fi connection is unstable or frequently disconnects, altering the DNS settings can often resolve the problem. DNS (Domain Name System) servers translate website names into IP addresses; occasionally, issues with these servers can disrupt internet connectivity. Follow these steps to modify the DNS settings on your LG Smart TV:

  1. Turn on your LG Smart TV.
  2. Press the “Menu” button on your remote.
  3. From the menu options list, tap on the “Settings” option.
  4. Select “All Settings” from the settings menu.
  5. Scroll down and tap on the “Network” option.
  6. Within the Network settings, choose “Wi-Fi connection.”
  7. Select “Advanced Wi-Fi Settings” to modify the Wi-Fi configuration.
  8. Tap on the “Edit” button.
  9. In the provided IP address field, enter the IP address for your TV.
  10. In the “Subnet Mask” field, input the subnet mask of your router’s network.
  11. In the “DNS Server” field, enter the DNS address provided by your internet service provider (ISP). Alternatively, you can use public DNS servers like Google Public DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1).
  12. Click on the “Connect” button to apply the changes and establish the Wi-Fi connection.

3. Change LG TV Services Country

Service country; How to Fix LG TV Keeps Disconnecting From WiFi

If your LG TV repeatedly disconnects from your Wi-Fi network, a simple yet effective solution involves modifying the location settings. Follow these steps to address this issue:

  1. On your LG TV remote, click on the Settings button. 
  2. Now, navigate to the “Settings” or “All settings” option. 
  3. From the available menu options, tap on the “General” option. 
  4. From the appeared list, select Location
  5. Select the “LG Services Country” or “Service Country” option.
  6. Toggle off the option labeled “Set Automatically” or “Auto Detect.”
  7. Select a country different from your current location. For instance, if you are located in the United States, you can temporarily change it to Canada.
  8. Press “OK” or “Apply.”
  9. Confirm the restart and wait for the TV to reboot.
  10. After the TV restarts, follow the same steps from Step 1 to access the LG Services Country setting.
  11. Disable the “Set Automatically” option again if it’s not already disabled.
  12. Select your original country from the list of available countries.
  13. Confirm the change and restart the TV if prompted.

4. Set Time and Date Manually

Date and Time; How to Fix LG TV Keeps Disconnecting From WiFi

Sometimes, inaccurate date and time settings on your LG TV can disrupt its Wi-Fi connection, leading to unexpected Wi-Fi disruptions. To rectify this issue, follow these simple steps to restore the date and time settings manually to their correct values:

  1. Power On Your LG Smart TV.
  2. Press your LG TV remote’s “Home” button to navigate to the Home Screen.
  3. Locate and select the “Settings” menu.
  4. Navigate to the “General” section.
  5. Select the “Date & Time” option.
  6. Select the “Manual” option. 
  7. You can then manually set the date and time using the on-screen controls.
  8. Once you have set the date and time, press the “OK” button on your LG remote to confirm your changes and apply the updated settings.

5. Turn on IPv6

Turn on IPV6; How to Fix LG TV Keeps Disconnecting From WiFi

You must try enabling the IPv6 network on your LG TV to resolve the LG TV keeps disconnecting from WiFi issue. If you have not enabled the IPv6 feature on your LG smart, then it connects to the older Internet Protocol version 4 (IPv4) by default. This older protocol has been associated with Wi-Fi connectivity issues on LG TVs.

The below steps help you enable the IPv6 network on your LG smart TV. 

  1. On your LG TV, tap on the Settings button. 
  2. Navigate to the All Settings option. 
  3. Select Network. 
  4. Tap on the Wi-Fi connection
  5. Scroll and select the “Advanced Wi-fi Settings” option. 
  6. From the options, tap on IPv6. 
  7. Select the option “ON.”
  8. Return to the Settings menu and confirm that your LG TV is connected to the Wi-Fi network. 

Important Note

In enabling IPv6, if your LG TV is not connected to the Wi-Fi, you must reboot your TV to resolve the minor glitches. Restarting your TV will temporarily establish a Wi-Fi connection, allowing you to enable IPv6 using the previously mentioned steps. Once IPv6 is enabled, it should remain active even after subsequent Wi-Fi connections.

6. Disable Quick Start+ and SIMPLINK Features

Quick Start+ is a feature that allows your LG TV to enter sleep mode. This feature is mainly beneficial if you frequently switch your TVs on and off. However, this feature requires more energy consumption. This might sometimes interfere with the network signal. 

SIMPLINK (HDMI – CEC) feature enables connected devices to interact and control each other through HDMI cables. It offers to control multiple devices simultaneously through a single remote, but sometimes also interferes with the Wi-Fi connection. 

Hence, I will help you with the steps to disable Quick Start+ and SIMPLINK features in the below sub-headers.

1. Disable Quick Start+

  1. Power On Your LG Smart TV.
  2. Press your LG TV remote’s “Home” button to navigate to the Home Screen.
  3. Locate and select the “Settings” menu.
  4. Navigate to the “General” section.
  5. Select the “Quick Start” option.
  6. Toggle off the option present next to Quick Start. 

Important Note

On LG TV models such as C1, C2, C9, G3, or CX, you will find the Quick Start option by navigating Settings > General > Devices > TV Management.  

2. Disable SIMPLINK

  1. Power On Your LG Smart TV.
  2. Press your LG TV remote’s “Home” button to navigate to the Home Screen.
  3. Locate and select the “Settings” menu.
  4. Navigate to the “General” section.
  5. Select the “SIMPLINK (HDMI – CEC)” option.
  6. Toggle off the option present next to Quick Start. 

7. Connect to the 2.4GHz Network Frequency Band

Wifi frequency band; How to Fix LG TV Keeps Disconnecting From WiFi

You may encounter intermittent Wi-Fi drops if your LG TV is connected to your network router’s 5.0 GHz frequency band. This is because the 5.0 GHz band is more prone to interference and signal attenuation than the 2.4 GHz band.

Consider switching your LG TV to your network router’s 2.4 GHz frequency band to address this issue. The 2.4 GHz band offers a wider range and stronger signal penetration, which can help reduce Wi-Fi drops and improve overall connectivity.

To select the 2.4GHz network frequency band, follow the below steps:

  1. Navigate to the network settings section on your router’s dashboard. Look for options related to wireless bands or frequency bands.
  2. Ensure that the 2.4 GHz frequency band is enabled. 
  3. Save the Changes. 
  4. On your LG TV, go to the Network settings menu. 
  5. Select the Wi-Fi network that you are currently using.
  6. Locate the Network Band option.
  7. Choose the 2.4 GHz frequency band.
  8. Re-enter your Wi-Fi password to reconnect to the 2.4 GHz network.

Some links that you can find are listed below: 

  1. ASUS – 192.168.1.1/
  2. Comcast – 10.0.0.1
  3. Linksys – 192.168.1.1
  4. AT&T U-verse – 192.168.1.254
  5. D-Link/NETGEAR – 192.168.0.1
  6. Belkin – 192.168.2.1

8. Clean the Wi-Fi Module

Wifi module; How to Fix LG TV Keeps Disconnecting From WiFi

This process requires you to disassemble the back panel of your TV, but it is still a relatively straightforward procedure.

This guide will walk you through the process of cleaning the Wi-Fi module on your LG Smart TV to resolve Wi-Fi connectivity issues.

Before you begin, you’ll need to gather a few tools:

  1. A screwdriver
  2. Isopropyl alcohol
  3. Cotton swabs

Follow the steps below to resolve the LG TV keeps disconnecting from WiFi issue. 

  1. Switch off your LG TV and detach the power cord. 
  2. Place the TV on a flat and stable surface face down. 
  3. Locate and carefully remove the screws using the screwdriver. 
  4. Gently lift the TV’s back cover. 
  5. You can locate the small circuit on your TV’s lower side with an antenna attached to it. It is the Wi-Fi module of your LG smart TV. 
  6. Now, carefully remove the Wi-Fi module from the case. 
  7. Then, unclip the connection ribbon carefully. 
  8. Now, process the wiping process carefully to wipe the connection ribbon’s end and the Wi-Fi module’s connection. 
  9. If you notice that the connection ribbon is bent, carefully straighten the ribbon
  10. Further on, carefully reattach the cable back into the connection area.
  11.  Also, clip the cable back in its place. 
  12. Put the Wi-Fi module back carefully into the case. 
  13. Screw back the Wi-Fi module and then the TV’s case correctly and carefully. 
  14. Plug the TV’s cord back into the power slot. 
  15. Switch on the TV. 
  16. Go back to Settings > Select All Settings > Access Network option. Turn on the Wi-Fi option. Now, you will get a list of available networks. 
  17. Connect to your preferred network.  

9. Update LG TV Software

Software update; How to Fix LG TV Keeps Disconnecting From WiFi

An outdated software version on your LG Smart TV can sometimes disrupt Wi-Fi connectivity, leading to frustrating connection drops. To rectify this potential issue, follow these simple steps to check for and install any available software updates:

  1. Power On Your LG Smart TV.
  2. Press your LG TV remote’s “Home” button to navigate to the Home Screen.
  3. Locate and select the “Settings” menu.
  4. Navigate to the “General” section.
  5. Select the “About this TV” option.
  6. Check if the “Allow automatic updates” option is enabled. If not, tap the toggle switch next to it to turn it on. (This setting will ensure that your LG Smart TV automatically downloads and installs future software updates, keeping your TV updated with the latest features and security patches.)
  7. Click the “Check for updates” button. The TV will scan for available software updates.
  8. If you find any pending updates, follow the on-screen instructions to download and install the pending updates.

10. Check the Network Router

Check the network router; How to Fix LG TV Keeps Disconnecting From WiFi

You need to revisit the network router setting if installing the latest software fails to resolve the LG TV keeps disconnecting from WiFi issue. After that, follow the below mentioned steps. 

Below are some points that you must check: 

  1. Ensure the devices are connected to the same Wi-Fi network you are trying to connect with your LG smart TV. 
  2. You must keep your Wi-Fi router in an open area and as close to your TV as possible. Also, ensure no obstruction is kept between the TV and the router. 
  3. Ensure that the login credentials you are entering are correct and the alphabet cases are in the right manner. 
  4. Try connecting other devices with the same Wi-fi network. 
  5. Check your TV’s Wi-Fi connection by connecting it to your mobile’s Hotspot. Now, if it gets connected properly without any dropping of internet connection, it means that you must contact your ISP. 
  6. Verify that your network router’s MAC/IP/Port filtering settings are disabled, or at least ensure that your LG TV’s MAC/IP address is not included in any filtering rules.

11. Unplug Attach USB Devices

The USB devices connected to your LG TV can also interfere with the Wi-Fi connectivity and cause the LG TV keeps disconnecting from WiFi. 

Therefore, to resolve this issue, disconnect all the connected USB devices from your LG TV and check whether the issue is resolved. If the problem is resolved, then it is clear that the WiFi disconnecting issue is coming from the USB devices. Also, try unplugging all devices connected to your LG TV using the HDMI cables. 

12. Factory Reset the LG TV

Factory reset; How to Fix LG TV Keeps Disconnecting From WiFi

In some cases, performing a factory reset, also known as a hard reset, can resolve persistent Wi-Fi connectivity issues on your LG TV. However, it’s crucial to back up your important files and settings before proceeding, as this process will erase all data and revert your TV to its default factory settings.

  1. Power On Your LG Smart TV.
  2. Press your LG TV remote’s “Home” button to navigate to the Home Screen.
  3. Locate and select the “Settings” menu.
  4. Navigate to the “General” section.
  5. Select the “Reset to Initial Settings” option.
  6. Press OK to confirm the selection. 
  7. A factory reset process will be initialized on your LG smart TV. (This process will take a few minutes to complete. Once the reset process is done, your TV will prompt for a restart process.)

Important Note

Upon completion of the factory reset, your LG TV will be restored to its original factory default settings. This means you will need to go through the initial setup process again, including configuring your language, establishing a network connection, and setting up other personal preferences.

13. Improve Router Network Signal

If your LG TV continues disconnecting from Wi-Fi, it’s time to focus on enhancing the signal strength emanating from your network router. This will not only potentially resolve the persistent Wi-Fi disconnections plaguing your LG TV but also boost the overall internet speed on your router, leading to an improved streaming experience.

  1. Consider switching to a more powerful router from your existing internet service provider or exploring options from other providers like AT&T, Xfinity, Cox, or Spectrum. Your location should also be considered when making your decision.
  2. Try using the Wi-Fi extender. 

14. Use Ethernet Cable

Ethernet cable; How to Fix LG TV Keeps Disconnecting From WiFi

If your LG TV repeatedly disconnects from the Wi-Fi connection, switching from Wi-Fi to a wired Ethernet connection can provide a reliable and stable internet connection.

  1. Locate the Ethernet port on your LG Smart TV and connect the Ethernet cables’ one end to it. 
  2. Locate the router’s port, connect the other end to it, and turn your TV on. 
  3. Your LG smart TV will automatically detect the connected ethernet cable.
  4. Tap on the Settings button on your LG TV remote (usually a gear icon.)
  5. Now, scroll and select the Network option. 
  6. You will get a message “Connected” after a few seconds. 
  7. This will confirm that your LG smart TV is successfully connected to the internet via the Ethernet cable. 

15. Attach a Streaming Device

If you’ve thoroughly explored all potential solutions and are still unable to resolve the persistent “LG TV Wi-Fi turned off” issue, consider employing a streaming device like Amazon Fire Stick, Roku, or others.

By connecting these external devices, you can access the same apps and channels you were using via connecting with the Wi-Fi connection. While employing external streaming devices may not be the ideal solution, given that you invested in a smart TV with built-in streaming capabilities, it presents a more affordable option than purchasing a new television. 

How Can I Contact LG Customer Care?

Contact Customer Support; How to Fix LG TV Keeps Disconnecting From WiFi

You can seek assistance from the LG customer service team by dialing 080 6937 9999. Other numbers and online chat assistance are also available to resolve your query with the LG TV.  So, you must check the official LG’s customer service portal to get support. 

Wrapping Up 

You must follow a systematic approach to significantly resolve the LG TV keeps disconnecting from WiFi issue. I have outlined all the successful proven measures in the above post to help you eliminate this issue successfully. If all else fails, seek assistance from LG’s customer support and tap into the collective knowledge of online communities.

Was this post helpful for you? Please share your opinions and views in the comments section. Remember to share this post with your friends and family so that they can also get help in resolving the LG TV keeps disconnecting from WiFi issue. 

Frequently Asked Questions

1. What causes LG TV keeps disconnecting from WiFi?

You can encounter LG TV’s continuous dropping of Wi-Fi connection due to software glitches, unstable software network, time and date settings, outdated software version, attached USB devices, unstable Wi-Fi connection, poor signals, band issues, and many more. 

2. How can I fix LG TV repeatedly disconnecting from WiFi?

You can fix the LG TV WiFi disconnecting issue by power cycling the LG TV, cleaning the Wi-Fi module, checking the network router, factory resetting the LG TV, setting the Date and time manually, attaching a streaming device, using an ethernet cable, connecting to a 2.4GHz network, disabling Quick Start+ and SIMPLINK features, enabling IPv6 network, and changing DNS server settings. 

3. Why did my LG TV lose the WiFi connection?

Several reasons can cause your LG TV to lose the WiFi connection, but the possible reasons are signal interference, incorrect network settings, and WiFi router settings. 

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