During the global digitalization and transition to online mode, instant messengers, calls, and mailings have become very popular. Despite this, the telephone is still the most essential communication channel with customers. To understand this deeper, we have prepared this article.
What Is a Landline Number?
A landline number is just a regular phone number that relies on physical wires to enable voice calls. A landline phone is a fixed-line phone in a residence or business. The main line will be wired to a wall connection, and wireless phones can run off a base connected to this. It is not mobile and cannot be carried outside the home or business.
Landline Number in Business
Landline phone numbers are essential both in everyday life and in business. Clients and potential clients should always be able to contact you. To do this, you must have a landline phone number that will work without interruption and post it on your website along with other important information about your company.
The first digits of the city number help to understand in which region the company operates, which is essential for residents. Previously, a landline number was associated with reputable companies that had a permanent office. Today, a city number does not tie a business to a specific address, as many operators allow you to renew the contract for a new address while maintaining the same city phone number. A cloud-based PBX helps to completely get rid of the territorial binding of numbers. With it, the company will not miss calls if its operators or managers are not in place.
Companies for a long time did not recognize cellular communications for business, so mobile phones were used mainly for personal calls. Today the situation has changed. Corporate mobile communication is a sign of customer focus. If you cannot reach a landline number, you can call the employee directly. Some companies go further and create leased lines based on virtual mobile phones for key customers and partners. Thus, a mobile number helps companies personalize communication and make customers more loyal.
But using smartphones only for calls means missing out on a huge number of benefits that can be obtained from the service. These can be integrations with other services or SMS marketing, which is gaining more and more popularity. You can find out more about this at smartercontact.
Conditions of Successful Communication
Everything important in telephony can be reduced to a convenient checklist, on the basis of which you can check whether you are doing everything right with communication in your company.
- Telephony must be profitable;
- Customers should have different ways to contact you. A great solution would be to have several phone numbers, but the same employees (or an autoresponder service) should handle calls.
- Automation of statistics and control. Each call should be accounted for, transactions recorded, and you, as a manager, should easily monitor the performance.
Landline Number Benefits
A landline phone number has several advantages.
A landline phone number inspires more trust among customers. After all, such a number indicates that your office is located in a certain place and acts responsibly and legally. But if the company’s main source of communication is a mobile number, it often scares away customers.
Having a landline phone number, you no longer have to give out your phone number to a large number of people for no good reason. This way, your phone number remains completely confidential, and the barrier between work and personal life is maintained.
You can bind a landline phone number to a location. At first glance, this does not matter, but it is very important. If your office is located in Madrid, and the landline number is tied to the same city, customers will be more trusting of you. And the company, as mentioned above, will be able to maintain a better reputation.
Landline Phone Answering Service
As you grow your business, you will have more and more customers and potential customers. Maybe it will upset you, but it will be very difficult to communicate with everyone on your own. Yes, you want to show how responsibly and attentively you approach work, but at such a pace, you will have very little time left for the rest of the work.
The main reason micro-enterprises should buy an autoresponder service is to create a great experience. With an autoresponder, your company will look more authoritative.
In addition to everything, an autoresponder can save a huge amount of time and money. This way you don’t have to handle simple calls yourself or hire a secretary for this.
In a nutshell, an answering machine saves time and money and contributes to a great corporate image.
For business, it is extremely essential to have a landline phone number. A mobile number will also be a good idea for certain purposes. And for companies that operate globally (in different cities or even countries), the presence of different numbers is simply a mandatory item in the work. A landline number has many advantages, makes your company more authoritative, and inspires the trust of customers.