Are you running a business page on Facebook and want to improve communication with customers? If yes, you are on the right page to get detailed information. As you know, Facebook is used by millions of users every day and is the best platform to connect your business. Businesses are switching to messenger apps to enhance the communication process with customers. Now, let’s look into the messaging app of Facebook and learn How to use Facebook Messenger for Business.
When you start running a business, you always measure your business performance with customer satisfaction. Every business needs to make a strong bond with the customers, take care of their preferences, understand their purchasing behavior, and many more. To achieve this goal, you might be thinking it is difficult to maintain a smooth interaction on social media platforms. Well, You can do it with the help of Messenger.
If you want to turn the conversation into customer loyalty with Messenger, read my entire article and drive the results with the messaging app. You can stay a step ahead and increase the leads for a business. Learn now how to use Facebook Messenger for business.
In This Article
How To Use Facebook Messenger For Business?
Facebook Messenger is used by millions of people worldwide. You can get connected to people and can avail the benefits of this messaging service. Now, Facebook has started its services for business(Meta for Business). It has been surveyed that messaging inspires trust and creates brand awareness.
Almost 76% in Brazil, 79% in India, 66% in Uk, 69% in the US are using the Messenger apps to stay connected with the businesses.
Facebook messenger for business can help you expand your customer service channels, enable transactions, respond to inquiries, and recommend business products to generate high leads.
Facebook Page Messenger for business helps you drive awareness about launching your products and services. It enhances the connection between businesses and customers. You can provide instant solutions to the customer’s problems without waiting for hours and hours.
Now, let’s get started with how to use Facebook Messenger for business, go through the following steps-
1. Turn On Messenger for Facebook Page
If you want to know how to send messages from your Facebook Page, turn on the Messenger feature for your Facebook Page. For this, follow the few steps-
- Open the Facebook page.
- Go to General Settings.
- Navigate through the options and tap on Messages.
- Tap on the Edit icon on the right side of the page.
- Tick the box “Allow people to contact my Page privately by showing the Message button.”
- Tap on Save Changes.
2. Set Response Time, Instant Replies, and Away Message
To use the business Messenger effectively, you can set Response Time and Instant Replies to stay connected with the customers. You can access these features in the Settings icon.
To set Response Time, follow these steps-
- Click on the Settings icon.
- Click on Messaging.
- Under Response Time Page, Click on Response Time Display.
- You will see various options like Typically replies in minutes, within an hour, in a few hours, in a day, and Automatically show your average response time for messages.
- Select any of these options as you want.
To set Instant Relies, follow these steps-
- Click on the Settings icon.
- Click on Messaging.
- Go to Instant Replies Page.
- Now, click on Your Instant Reply.
- Write your message and click on Save Reply.
To set Away Message, follow these steps-
- Click on the Settings icon.
- Click on Messaging.
- Go to the Away Message icon and enable it.
Note:- Away Message helps you customize your message and let the customers know how long you will be away and when you will respond.
3. Frame Saved Replies
To know how to use Facebook Messenger for business effectively, you can frame saved replies to reply to the customers instantly. If you check the settings for Saved Replies, Facebook shows two default replies: I can’t chat right now, and How can I help you?
You can create your reply on the Saved Replies page with these few steps-
- Click on Saved Replies Messages or Click on Create Reply.
- Add Image if you want to.
- Tap on Personalize icon. It helps you to personalize your message automatically on the Saved Reply. For example, if you choose Person’s first name, it will appear as “Thank you for your message, David.”
- Click on Save reply.
4. Manage your Conversation with Keywords and Notes
If you want to use the Facebook Business page effectively, you can manage your conversation on Facebook by adding Keywords and Notes. For this, follow a few steps-
- Tap on Keywords.
- Click on Enter a Keyword to frame a new one.
- You will see two options Important and Follow Up. Select anyone as you want.
- Tap on Add Notes icon. It helps you to keep track of your conversations.
5. Add Message icon on Facebook Page
To enhance the customers effectively, you can add a message icon on the Facebook page. It helps you to enhance customer service effectively. You can send messages to the customers privately and boost the customers’ engagement on your Facebook business page.
Wrapping Up
Facebook Business Messenger is an amazing tool to expand your customer service. You can give an instant reply and increase the leads for your business. Now, it is time for a wrap-up. I hope you understand how to use Facebook Messenger for Business. Stay connected for all the exciting updates.
