How to Use Auto-reply Messages on WhatsApp Business: 2 Methods Explained!

How to Use Auto-reply Messages on WhatsApp Business

WhatsApp is a powerful messaging tool that has taken the world by storm. With the acquisition of WhatsApp by Meta, there have been many changes on the platform including the WhatsApp app emerging as a new business tool for users. If you are someone who wants to know the ways to use WhatsApp for business, then you are at the right place. In this article, I will tell you, How to Use Auto-reply Messages on WhatsApp Business.

Since the whole business world has moved to online means it is no big deal for customers to reach to business owners on phones as well. With WhatsApp’s new auto-reply feature, you won’t let any customer just feel like not being responded to and in fact, being taken care of.

So, without further ado, let’s dig in to learn about how to use auto-reply messages on WhatsApp business.

What is the WhatsApp Business Autoreply Feature? 

How to Use Auto-reply Messages on WhatsApp Business

WhatsApp Business autoreply feature as the name suggests is pre-made automated replies that you can create for your customers. The message will be sent instantly to the user when they try to contact you on the WhatsApp app.

The feature is exclusive to WhatsApp business accounts and an auto-reply message is generally sent when you can’t respond to your customers.

According to data, 9 out of 10 people feel more comfortable with texts as the means of communication. And to make your business approachable you can opt for WhatsApp Business and let your customers reach out to your business via text.

How to Use Auto-reply Messages on WhatsApp Business?

Now that you have understood what auto-reply messages on WhatsApp Business mean, it is time to dive in and know the ways to use the feature in order to make your business more approachable. In the below-mentioned guide, I have explained the ways to use auto-reply Messages on WhatsApp Business.

There are two ways to set auto replies on WhatsApp Business and you can follow both these methods by following the steps mentioned below:

Method 1: Set Auto-reply Messages on WhatsApp Business With the WhatsApp Business App 

How to Use Auto-reply Messages on WhatsApp Business

The first method that you can follow is by going through the WhatsApp business app. Follow the given steps to do so.

  1. Launch the WhatsApp Business app on your device.
  2. Now head to settings.
  3. Tap on the Business Tools option from the list.
  4. Choose the Away Message option.
  5. Now you need to toggle on the Send Away message option.
  6. Edit your away message.
  7. Now choose the schedule button in order to select when to send your message. There are three schedule options: Always, Custom schedule, and Outside of business hours.
  8. Choose your recipients.
  9. Now that you have chosen the recipients, click save. Now, Meta will have to verify your message first, and voila you are done.

Method 2: Set Auto-reply Messages on WhatsApp Business By Using a WhatsApp Business API 

How to Use Auto-reply Messages on WhatsApp Business

By using WhatsApp Business API, the API allows a business owner to auto-reply in WhatsApp for the widest variety of situations. In order to set auto-reply messages using WhatsApp API, you need to follow the given steps.

  1. Create your auto-reply, you can use many third-party apps and tools in order to generate a message that will include images, gifs, links, and more to reach out to your customers in a personalized way.
  2. Add your auto-reply to workflow automation, you can send your personalized message to your customers for not purchased carts, purchases, new subscribers, email interactions, anniversaries, and many more.

Pros & Cons of Setting Auto Replies For WhatsApp Business

How to Use Auto-reply Messages on WhatsApp Business

Like every feature auto-replies on WhatsApp too have certain pros and cons. In the below-mentioned, I have explained the pros and cons of using auto-generated replies for your businesses on WhatsApp.


  1. Excellent ways to start a business for small business owners for effective communication.
  2. Encouraging customer engagement with loyalty rewards updates, Price-drop notifications, and birthday and anniversaries messages.
  3. Customizable messages that you can curate with many third-party apps and tools in the market.
  4. Building better customer relationships.


  1. You can only send automated messages at a specific time period.
  2. You will always need an internet connection in order to send auto-reply on WhatsApp.
  3. You can not always customize a message based on customer information.
  4. It is quite difficult to send an auto-reply to a message that a customer has taken outside of WhatsApp.

Wrapping Up

WhatsApp is a popular messaging app and is known for its frequent updates. The platform has emerged from personal messaging to a business one. To know, how to use auto-reply messages on WhatsApp business, read the entire article and do share it with your friends.

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Frequently Asked Questions

1. What do I write in auto reply on WhatsApp?

You can curate your auto-reply, by mentioning the name of the user, then thanking them for reaching out to you, and eventually a getting back to you message.

2. Can you send automated messages on WhatsApp Business?

Yes, you can send automated messages on WhatsApp Business. You can do it by sending messages to customers during off-hours.

3. How do I message all customers on WhatsApp Business?

Head to the WhatsApp Business app>Click on More options and then tap Labels>Choose the label you want to create a broadcast list for>Once done, click More options, then choose Message customers> Click the check mark to draft and send your message.

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