Snapchat My AI Not Working: Reasons & Fixes!

Why is Snapchat My AI Not Working

If you are not living under a rock, you must be aware of how artificial intelligence chatbots have taken over the world. It all started with ChatGPT and now social media platforms are venturing into it. Snapchat also launched its own chatbot called My AI. But recently many users have been complaining about My AI not working on the app. If you are someone who is facing the same issue, then you are at the right place. In this article, I will tell you about Snapchat My AI Not Working and how to fix Snapchat My AI not working.

Snapchat introduced and launched its own chatbot called “My AI,” a few weeks back. The new chat has been developed with the popular OpenAI text tool called ChatGPT. Like every other feature on Snapchat,  MY AI also faces some technical issues every now and then, and it is quite bothersome for its users. But you don’t have to worry, I am here to help why Snapchat AI not working. 

So, without further ado, let’s dig in to learn about Snapchat My AI Not Working and how to fix Snapchat My AI not showing.

Why is Snapchat My AI Not Working?

Snapchat My AI Not Working

My AI chatbot is your friendly chatbot that appears on the top of your chat box. My AI chatbot not working or showing error messages on Snapchat is bothering its users. Right now, users reported that My AI Snapchat posted story or Snapchat My AI leaving me on opened posted on story. Some users also reported that they are stuck on the photo screen and can’t go anywhere else. The most common reason why Snapchat My AI is not working is because the feature had limited availability to premium users. 

However, now My AI has been launched for all users and any user who is on a basic Snapchat app or on a premium Snapchat+ service can easily enjoy the chatbot on the platform. 

Now that it is established that Snapchat My AI is available for both premium and basic Snapchat users. It is time to dive and know about the reasons for My AI not working. In the below-mentioned list, I have explained the reasons why Snapchat My AI is not working or why is My AI Snapchat not working. 

1. Outdated Snapchat app. 

2. Excessive stored cache.

3. Temporary Snapchat app glitch. 

4. Unstable internet connection.

How to Fix Snapchat My AI Not Working?

Now that we know the reasons why My AI is not working on Snapchat. It is time to dive in and look for fixes for the glitch. In the below-mentioned guide, I have explained the ways and methods by which you can fix why is my Snapchat AI not working issue. 

Solution 1: Fix Snapchat My AI Not Working by Updating Your Snapchat App

Snapchat My AI Not Working

Since My AI is a relatively new feature, an outdated Snapchat app can be the reason why your My AI is not working on the platform. To resolve the issue, you need to update your app to the latest version. New updates on Snapchat fixes the temporary bugs on the platform. To update the Snapchat app, you need to follow the given steps to fix why is My AI on Snapchat not working.

  1. Head to the Google Play Store or App Store on your iOS or Android device.
  2. In the search bar above the screen, type in Snapchat.
  3. Click on the update option located next to Instagram.
  4. Once done, head to the Snapchat app and check if the issue is resolved. 

Solution 2: Fix Snapchat My AI Not Working by Clearing Your Snapchat App’s Cache

Snapchat My AI Not Working

The cache is the accumulated data that hampers the smooth functioning of the app. You can fix the My AI not working error by troubleshooting the issues, and one among them is trying to clear the extra Snapchat cache. Try fixing the My AI not working by clearing the excessive app cache. To clear Snapchat’s cache, go to your device’s settings, search for the Snapchat app, and clear the cache.

Solution 3: Fix Snapchat My AI Not Working by Manually Adding My AI 

Snapchat My AI Not Working

One of the easiest fixes that you can try in order to get your chatbot on your device is by adding it manually to your Snapchat chat box. In order to do that, follow the steps mentioned below.

  1. Click the link here on your web browser or your phone. 
  2. You will be directed to a page where you will add My AI to your Snapchat app. 
  3. You can easily add it to your account by starting a conversation from it. 
  4. Once you manually add the chatbot, you will see the My AI chat appear among other conversations on your Snapchat app.

Solution 4: Fix Snapchat My AI Not Working by Waiting Until the Feature is Rolled Out to You

Snapchat My AI Not Working

Since the My AI feature is new it is not available to all Snapchat users, you might have to wait till the feature is rolled out in your location. It might take a few days or weeks for it to be rolled out to you.

Solution 5: Fix Snapchat My AI Not Working by By Contacting Snapchat Support Team

Snapchat My AI Not Working

If none of the above mentioned methods work, then you need to contact the Snapchat support team and explain your issue. The Snapchat team will get back to your query within 2-3 business days. In order to contact the Snapchat support team, follow the given steps.

  1. Head to the link given here.
  2. Now click on I can’t access my account and then tap on I see an error message when I log in.
  3. Choose Yes, which is placed next to Need help with something else?
  4. Fill out the form and submit it.

Wrapping Up

Snapchat is known for its user-friendly updates, and it keeps up with the needs of its young audience. AI has taken over the world, and now it has entered the social media scene with Snpachat’s AI feature. To know about the recent glitch of Snapchat AI not working and how to fix the glitch, read the entire article and do share it with your friends.

For more trending stuff on technology, gaming, and social media, keep visiting, Path of EX! For any queries, comment below, and we will get back to you ASAP!

Frequently Asked Questions

1. Why isn’t My AI working on Snapchat?

Earlier the most common reason why Snapchat My AI is not working is because the feature had limited availability to premium users. But now the feature is available to all, so the reason it is not available on your device is an unstable internet connection and an outdated Snapchat app.

2. How do I activate my AI on Snapchat?

Login to the Snapchat app> Swipe right from the Camera screen to open the Chat screen> You will find My AI on your Chat screen. Send a text or a query to the chatbot, and you are done! 

3. Is My AI only for Snapchat Plus?

Earlier the My AI feature had a limited availability to premium users. But now the feature is available to all, which means both basic and plus subscribers can enjoy the feature. 

4. Is My AI on Snapchat safe?

My AI is safe to use. But like with any other chatbot, you need to be careful not to overshare or share personal information when talking with My AI. 

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