What is Business Process Mapping?

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How many times have we struggled with our colleagues’ working styles? Sometimes we find it annoying or sometimes we just don’t understand how they work. This happens because everyone has different working styles, and as long as they deliver their work, why should someone have a problem with it?

Unfortunately, the problem does come in the larger scheme of things. Think of it like, how can people with different mindsets view a certain business outcome as you want them to see it? Or how can you expect your employees to work in an inconsistent manner to ensure a similar outcome every single time?

This is where business process mapping comes to your saving. This process lays out the framework that is used to provide a graphic layout of the entire process for all your employees and colleagues to have the same vision and can perform the task in the same way as well.

So for example, if you want to sell titan sprayer parts, you can lay down the framework of the process for your sales personnel or your employees. You can highlight the process of online selling or door-to-door selling etc. The key is the keep the rhythm of the task going on repeat.

In this article, we will further tell you about the types of business process mapping, how to do process mapping, the benefits of process mapping, and last the tips for business process mapping.

Types of Business Process Mapping

There are a lot of types of process mappings that you can use to layout the process, details of activities, documents, roles, strategies, etc. The following are the most common types of business process mapping used in corporations.

1. Flowcharts

The flow chart is a graphic illustration of your company’s process. They are used to represent the company’s organization charts, the hierarchy of positions, process of operations, etc. You can use flow charts for anything and everything to layout the process.

Flowcharts further have a few different types as well.

  • Top-Down Flowchart: These charts show the steps of a particular process, clustering them together in a single flow.
  • Deployment Flowchart: A top-down flowchart that is expanded to show the details of who is performing what task.
  • Detailed Flowchart: This flowchart, further illustrates details on the top-down and deployment flowchart.

2. Value Stream process Mapping

Value stream mapping helps in showing the current state of a certain process and helps with designing the future state of that process.

3. Data Flow Diagram

This chart simply is a flowchart that shows the process of data through a system.

4. Swimlane Diagram

This diagram is a cross-functional map that shows details of sub-processes. This subprocess can be details of responsibilities in a process or something else.

5. State Diagram

This mapping process is used to show the behavior of systems in a unified modeling language.

How to do Business Process Mapping?

For you to understand how to do business process mapping, you need to understand a few basic principles of it first. The following points will help you with mapping out a business process:

  • Define what the project is about? What is its scope? What are the       starting and ending points of the project? And last what are the boundaries that you would need to enforce?
  • What is your vision for process mapping? Or in simple terms what is the intent of the process. Show your employees the bigger picture.
  • List down each step clearly
  • List down the details for each step with precision and clarity
  • Consult with everyone in the organization who is involved in the process. Take their feedback
  • Keep the processes and the sub-processes simple and easy to understand
  • Test the process mapping, note down the metric, and then see the results to ensure quality adaption of the process.
  • Keep the process flexible and redesign it to make it more customer-centric if the need be
  • Make your process tech-friendly

Benefits of Business Process Mapping

The following are the benefits of business process mapping:

  1. It ensures that every person involved follows the same process.
  2. Since everyone is following the same process, it reduces chances of error
  3. It helps to build understanding between cross-functional departments.
  4. Everyone can see the vision clearly and also the current state of the process
  5. It also ensures the development of metrics
  6. Based on metrics, you can quickly correct your errors and mistakes ensuring a smooth process.

So let’s say, you want to set out a process mapping for selling your titan sprayer parts. You can come up with the flow chart for marketing and selling departments to workout on a process of a smooth online selling and marketing campaign.

Tips for Business Process Mapping

The following tips will help you with building your process mapping for whatever procedure you want.

  • Use process mapping for the right processes. For example, you do not need process mapping to make a decision. You can probably use it to layout the process of delivery or operations.
  • You should be clear on what the focus of your mapping is? Are you looking for efficient processing within your firm or is there any outside element that is ruining your process?
  • In cross-functional mapping, make sure you highlight the leading party.
  • You can get professionals to help with the mapping for you.
  • Fully map the process, and then work on fixing it once you have the bigger picture in front of you.
  • There can be errors in your mapping, give room to yourself to fix these faults.

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